
I'm no firewall expert but, from what I gather, these folks offer a completely new, highly appropriate, and much needed way to secure networks based upon the ability to uniquely identify the various types of traffic transiting the firewall with almost no latency and at up to 10 Gbps.
That's news!
What's more, the management interface -- as my lovely wife and partner Patricia Blythe pointed out -- looks and acts much like a fully-featured call management system from a large telecommunications network -- Avaya CMS, for instance -- because it offers such an extensive compliment of browser-based control and reporting features.
It's THAT fully-featured. And THAT familiar.
So, if you haven't already done so, Palo Alto deserves a closer look.
I must note, though, that I did find reason to question Palo Alto's commitment to Canadian customers.
The firm's Cincinnati-based Central Area Manager, Tony McIlvenna, gave one of the best presentations I've seen. Very informative. Very straight forward. He seemed ultimately comfortable with and confident in the products.
But I noticed that, while the title slide announced him as "Manager, Central Area and Canada", the "and Canada" part is noticeably absent from his business card.
Not so bad, I guess. Just a little slip up. One would think that having such a large and sovereign territory to the North as part of your bailiwick would be considered worth crowing about? Perhaps not.
But when, upon mentioning it as an example of a demanding Internet application, Mr. McIlvenna failed to realise that Hulu's HD movie programming is not available in Canada, I began to wonder just how familiar the company's area manager is with his territory in the great grey area to the North?
But don't get me wrong. My reserve is not about Tony. He did a bang-up job. My doubt stems simply from personal intuition. A sense of foreboding that has developed over years of exposure to U.S.-based firms that spin themselves as 'international players' but fail to deliver. Kind of like the sense of foreboding that can develop from a simple whiff of smoke.
So, while I left quite impressed by the gear, I find myself wondering about customer service and technical support? Is the Canadian market simply an afterthought? A place to dump a few more boxes and go home? Or will the company walk-the-walk as much as it talks-the-talk?
If anyone knows. Do tell.




